Kundendienst, Gewährleistung & Bauwerksservice

A support request should identify the project, unit or module, location of the issue and affected equipment. Photographs, error messages and relevant operating conditions may help the assigned team assess the next step. Owners should follow the supplied instructions and the appropriate local emergency arrangements for urgent situations.

The contract and component schedules define the applicable warranty scope and reporting process. Routine maintenance, equipment manufacturer support and work outside warranty may follow different arrangements. No universal warranty duration or response time is assumed across all countries, products and service partners; these commitments need written project-specific terms.

Export projects require a workable division between remote guidance, local attendance and replacement parts. In apartment buildings, management responsibilities also cover shared areas and central equipment. The handover file should retain relevant contacts, maintenance instructions and equipment identities so future decisions do not depend on informal recollection.